818-344-8300

Visit our location at 18969 Ventura Blvd, Tarzana

18969 Ventura Blvd, Tarzana, CA

Privacy Policy

This Privacy Notice for TNAG Global LLC (doing business as Norman’s Rare Guitars) (“we,” “us,” or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

  • Visit our website at normansrareguitars.com, or any website of ours that links to this Privacy Notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@normansrareguitars.com.

SUMMARY OF KEY POINTS

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We may receive information from and share with third-party service providers (e.g., payment processors, analytics providers, marketing partners)

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by contacting us at info@normansrareguitars.com. We will consider and act upon any request in accordance with applicable data protection laws.

TABLE OF CONTENTS

  1. What Information Do We Collect?
  2. How Do We Process Your Information?
  3. What Legal Bases Do We Rely On To Process Your Personal Information?
  4. When and With Whom Do We Share Your Personal Information?
  5. Do We Use Cookies and Other Tracking Technologies?
  6. How Long Do We Keep Your Information?
  7. How Do We Keep Your Information Safe?
  8. Do We Collect Information From Minors?
  9. What Are Your Privacy Rights?
  10. Controls for Do-Not-Track Features
  11. Do United States Residents Have Specific Privacy Rights?
  12. Do Other Regions Have Specific Privacy Rights?
  13. Do We Make Updates To This Notice?
  14. How Can You Contact Us About This Notice?
  15. How Can You Review, Update, or Delete the Data We Collect From You?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect may include:

  • Names
  • Phone numbers
  • Email addresses
  • Mailing addresses
  • Usernames and passwords
  • Billing addresses
  • Debit/credit card numbers
  • Contact preferences
  • Contact or authentication data

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases. All payment data is handled and stored by our payment processor. We do not store full payment card details on our systems. We currently use Stripe, PayPal, and Affirm for payment processing.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and other technical information. The information we collect includes log and usage data, device data, and location data.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for the following reasons:

  • To facilitate account creation and authentication and otherwise manage user accounts
  • To deliver and facilitate delivery of services to the user
  • To respond to user inquiries and offer support
  • To fulfill and manage your orders, payments, returns, and exchanges
  • To request feedback
  • To send you marketing and promotional communications, in accordance with your preferences. You can opt out at any time
  • To deliver targeted advertising to you
  • To protect our Services through fraud monitoring and prevention
  • To identify usage trends and improve our Services
  • To determine the effectiveness of our marketing and promotional campaigns

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We only process your personal information when we have a valid legal reason to do so, including consent, performance of a contract, legitimate business interests, or legal obligations.

If you are located in the EU or UK, we rely on the General Data Protection Regulation (GDPR) and UK GDPR. If you are located in Canada, we rely on applicable Canadian privacy law. You have the right to withdraw consent at any time by contacting us at info@normansrareguitars.com.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  • Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs for location-based features.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies to gather information when you interact with our Services. We also permit third parties and service providers to use online tracking technologies for analytics and advertising purposes.

Google Analytics. We may share your information with Google Analytics to track and analyze use of the Services. To opt out, visit https://tools.google.com/dlpage/gaoptout.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required by law. When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission over the internet can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk.

8. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18 years old. If you become aware of any data we may have collected from children under age 18, please contact us at info@normansrareguitars.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have rights to access, correct, or delete your personal information, restrict processing, and data portability. To exercise your rights, contact us at info@normansrareguitars.com.

If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your local data protection authority.

Opting out of marketing communications: You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

We do not currently respond to Do-Not-Track browser signals as no uniform technology standard has been finalized. California law requires us to disclose this practice.

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

If you are a resident of California or other applicable states, you may have the right to request access to, correct, or delete your personal information, and to opt out of the sale or sharing of your personal information.

Categories of personal information collected in the past 12 months:

  • Identifiers (name, address, email, IP address): YES
  • Personal information under California Customer Records statute: YES
  • Protected classification characteristics: NO
  • Commercial information (purchase history, financial details): YES
  • Biometric information: NO
  • Internet or network activity: YES
  • Geolocation data: YES
  • Audio, electronic, or sensory information: NO
  • Professional or employment-related information: NO
  • Education information: NO
  • Inferences drawn from personal information: NO
  • Sensitive personal information: NO

We have not sold or shared any personal information to third parties for commercial purposes in the preceding twelve months and will not do so in the future.

California “Shine The Light” Law. California residents may request information about categories of personal information we disclosed to third parties for direct marketing purposes in the preceding calendar year. Submit requests in writing to info@normansrareguitars.com.

Your rights include:

  • Right to know whether we are processing your personal data
  • Right to access your personal data
  • Right to correct inaccuracies
  • Right to request deletion
  • Right to obtain a copy of your personal data
  • Right to non-discrimination for exercising your rights
  • Right to opt out of targeted advertising or sale of personal data

To exercise these rights, contact us at info@normansrareguitars.com or (818) 344-8300.

12. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

Australia and New Zealand. We collect and process your personal information under Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020. You have the right to request access to or correction of your personal information at any time.

Republic of South Africa. You have the right to request access to or correction of your personal information. Complaints can be directed to the Information Regulator at enquiries@inforegulator.org.za.

13. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated date at the top. We encourage you to review this notice frequently.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, please contact us at:

Norman’s Rare Guitars TNAG Global LLC 18969 Ventura Blvd Tarzana, CA 91356 United States info@normansrareguitars.com (818) 344-8300

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on applicable laws, you may have the right to request access to, correct, or delete your personal information. To submit a request, contact us at info@normansrareguitars.com.