How long has Norm’s been in business?
We have had the store for 32 years, since February 75′. Norm has been buying and selling guitars since the late 60’s.
What differentiates Norm’s from other music stores?
SELECTION! Norm has a huge selection of vintage collectible investment grade guitars as well as new and used pro-quality guitars. We also have an excellent selection of beginner/student packages. Norm has stashed guitars for the last 35 years and has an unbelievable array of SUPER CLEAN investment-grade guitars. There are many guitars that Norm has that do not appear on the inventory list or website. These guitars are in storage and are shown by appointment only. If you don’t see something on the website or stock list, it doesn’t mean we don’t have it.
What is Norm’s return policy?
If you are dissatisfied with your in-store purchase, you can do an exchange, but there's no full refund. For online sale, you have 48 hours upon receiving the guitar to get a full refund (minus shipping) as soon as the merchandise is returned to us in the same condition as when shipped. Customer is responsible for all shipping, insurance and bank charges that may occur.
What is Norm’s shipping policy?
We usually ship by UPS. With the high quality of instruments that we offer it is recommended that we use this safe and reliable method of shipping. On special request, we will try to accommodate all special shipping requests. All shipments are fully insured. Customer pays all shipping, insurance and any bank charges, including any returned merchandise. All insurance claims are the responsibility of the customer. (48 hour approval period on all shipped guitars. If you are not satisfied within 48 hours of delivery date, you can return for a full refund of purchase price. Buyer pays return shipping and original shipping will not be refunded.)
